The Wind River Cloud Platform Support Engineer

About the role The Wind River Cloud Platform Support Engineer is a senior technical support role responsible for supporting and troubleshooting the Wind River Cloud Platform (WRCP) across complex cloud, virtualization, Linux, container, and enterprise infrastructure environments. The role requires 10–14 years of relevant experience, recent hands-on DO-178C project experience where applicable, and strong capability in customer escalations, root-cause log analysis, and system debugging. Key Responsibilities Own the investigation and resolution of complex technical issues affecting the Wind River Cloud Platform (WRCP). Provide senior-level support for customer escalations, ensuring issues are assessed, prioritized, and driven toward resolution. Analyze system logs and technical evidence to identify root causes and develop clear corrective actions. Debug systems across cloud operations, Linux administration, virtualization technologies, and enterprise infrastructure environments. Support containerized environments using Docker and Kubernetes. Evaluate interactions between WRCP components, container environments, virtualization technologies, and underlying infrastructure. Apply a structured, architecture-aware approach to troubleshooting high-reliability and safety-critical software environments. Provide technical leadership during complex investigations by establishing troubleshooting direction, coordinating analysis, and communicating findings to relevant stakeholders. Translate