Knowledge Management and Learning Specialist II

Your Impact The Knowledge Management and Learning Specialist II creates and curates employee-facing content across the CivicPlus Internal Knowledge Base (IKB) and Learning Management System (LMS). You'll work directly with subject matter experts to turn business needs and source information into clear articles, guides, toolkits, lessons, and assessments. You'll also recommend improvements to IKB governance and help keep content accurate across both systems. About CivicPlus At CivicPlus , we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You'll Do As a Knowledge Management and Learning Specialist II, you will: Create and maintain articles, guides, toolkits, lessons, and assessments across the IKB and LMS, choosing formats and approaches that fit the audience, business need, and intended outcomes. Partner with subject matter experts to gather and validate information, resolve content gaps, and develop clear, accurate, accessible materials through established review and approval processes. Manage content requests and development projects, clarifying scope, coordinating stakeholders, and prioritizing work within the direction set by L&D leadership. Manage content re