Virtual Branch Support Analyst, Central Southeast Region

This position resides within the Virtual Branch Support department and is primarily responsible for providing daily remote support to retail branches. This role is accountable for reviewing sales, service, and financial transaction details conducted by the assigned branches throughout the day as well as provide leadership, support, and coaching when the Branch Manager is unavailable. This role is also responsible for the completion of ad-hoc centralized risk control activities based on business needs. The candidate must possess extensive knowledge of the branch banking environment and risk/control activities, excellent analysis and judgment skills, and strong organization and communication skills. Job Responsibilities Provide Real-time transactional support via communication tools for assigned branches. Remotely complete control reviews of key transactions that require supervisory oversight as defined by the business. Proactively advance the use of computer assisted assessment tools and techniques to increase efficiency of the quality control process. Execute core review curriculum according to productivity standards. Execute and complete ad-hoc centralized control activities as required by management. Provide performance feedback to Branch Manager as well as branch staff. Participate as needed in branch management routines such as branch huddles, Area & Market key focus calls, etc. Participate in the evaluation of the overall consistency/effectiveness of branch processes