IT Support Engineer - Level 2

At CIT, we're on a mission to revolutionize the way businesses harness technology. Our passion lies in crafting and implementing IT solutions that propel our customers forward. As a team, we're committed to empowering small & medium-sized businesses with a suite of game-changing services. From managed IT & cybersecurity to cloud solutions & physical security, we're the tech allies businesses trust to navigate the digital landscape. Why Work Here At CIT, you’ll work with a team of experts who are as passionate about their craft as you are in a collaborative, learning-focused, and fun environment. We offer: Career Growth – Paid vendor certifications, ongoing training, and development opportunities. Flexible Time Off – Take time off when you need it with our generous FTO policy. Great Benefits – Medical, dental, vision, 401(k) with employer match, paid volunteer time, paid parental leave, and more. Values-Driven Culture – Work in an environment that consistently wins Twin Cities’ Best Workplace awards year after year. Position Summary As an IT Support Engineer, you’ll resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments. We’re looking for a service‑first mindset and a genuine passion for taking care of customers demonstrated by communicating clearly, acting with empathy, and delivering timely, effective solutions. You will bring professional experience in computer networking, NOC