Senior Lead – Billing and Disputes

About the Role We are seeking a The Senior Lead – Billing and Disputes is responsible for managing customer billing disputes from identification through resolution globally. This role serves as a key liaison between Accounts Receivable, Billing, Sales, Finance, Tax, Customer Service, and other internal teams to investigate discrepancies, determine appropriate resolutions, and ensure accurate financial records. The ideal candidate has strong knowledge of accounting, is an excellent individual contributor with analytical and problem-solving skills and the ability to research complex billing issues while maintaining a strong customer-service focus. Key Responsibilities Investigate and resolve customer disputes related to invoices, pricing, contracts, credits, payments, and billing terms. Review customer contracts, purchase orders, invoices, billing schedules, and supporting documentation to determine the validity of disputes. Research discrepancies between contractual terms, customer expectations, and amounts billed. Partner with Billing, Revenue Accounting, Sales, Operations, and other departments to resolve disputes efficiently. Determine appropriate adjustments, credits, rebills, or other resolutions in accordance with company policies and contractual requirements. Prepare and process credit memos, debit memos, billing adjustments, and other accounting transactions as necessary. Maintain accurate documentation and supporting evidence for all dispute resolutions. Track outstan