Account Manager

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country. As an Account Manager, you are the trusted advisor to our healthcare clients. You guide them through their workflow on a vendor neutral VMS, plan strategically with them, and help them get more value from Locumsmart over time. Responsibilities Build strong relationships with stakeholders at every level of our client organizations and act as a consultative partner. Usher clients through their workflow, from assignment requests to invoicing, and educate them on how to use Locumsmart to solve business challenges. Drive adoption of new and existing features. Develop and run strategic account plans, and lead business reviews tied to client goals. Identify expansion opportunities within current clients, including new facilities, service lines, and underused features. Coordinate multiple client stakeholders and partner with internal teams to meet client needs. Track client satisfaction, retention, utilization, and revenue growth. Share client feedback and industry trends to help shape our products. Qualifications Exceptional client-facing and consultative skills. Strategic thinking and e