End User Support Senior Specialist

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Cherry Bekaert is seeking an experienced End User Support Senior Specialist to provide advanced technical support, drive technology adoption, and enhance the overall end-user experience across the firm. In this role, you will serve as a trusted resource for professionals and leaders, resolving complex technical challenges while helping shape support processes, training programs, and service improvements. As an End User Support Senior Specialist, you will: Resolve complex and escalated issues across Microsoft 365, Windows, identity and access management, connectivity, endpoints, and business applications. Lead support efforts for critical and high-impact incidents, ensuring timely resolution and clear stakeholder communication. Analyze recurring issues, identify root causes, and implement solutions that improve service quality and reduce repeat support demand. Coordinate escalations with infrastructure, security, application, and vendor teams to drive effective issue resolution. Provide functional guidance and mentorship to support team members while promoting strong troubleshooting practices and customer service excellence. Develop and d