Renewal Specialist (m/w/d)

Your responsibilities: Contract management: You coordinate ongoing renewals within a structured pipeline. You keep track of expiring contracts and upcoming renewals, taking various customer requirements and individual setups into account. You identify stalled renewals early on and ensure that contract renewals are completed on time and in a structured manner. Customer relationships: You build relationships with customers and support them via phone or email to get the most out of our products and services. Renewal campaigns: Together with other teams, we set up campaigns for existing contracts, inform customers about changes, and work on upsell opportunities. CRM administration: You keep our CRM system in top shape, drive its further development, and ensure that campaigns and customer interactions are well-documented. Quotes & billing: You independently create quotes, assist with RFPs, and ensure that support services and subscriptions are billed correctly. You keep an eye on both commercial details and collaboration with our internal teams (Legal, Finance, Operations). AI & process optimization: You identify meaningful use cases for AI-powered tools and help integrate them into our renewal processes. Together with the team, you develop existing processes further.