Reconciliation & Payments Specialist

Description Who We're Looking For - The Dream Maker This is a hands-on reconciliation role inside Chargeflow 's Billing & Collections team . Money comes in from customers of every size — from small SMB merchants to large Enterprise accounts — across multiple payment channels, and you are the person who makes sure every payment is matched against what the customer was actually invoiced. It's detailed work, it lives largely in Excel, and getting it right matters. The core of the job is ownership: you reconcile what a customer owes against what they've paid, you close the loop against the invoice we issued, and you don't let it go until it's genuinely resolved — including chasing an open item well after the month has closed. "It'll probably sort itself out" is not part of the role. If a customer hasn't paid their debt, you stay on it until they have. You'll work across several systems where the data is often broken, incomplete, or simply wrong — so a critical eye is not optional. You need to be the person who notices that two numbers don't agree and cares enough to find out why. It can be frustrating, but the payoff is real: there's genuine satisfaction in untangling a mess and getting it to tie out. We're also a company that wants to do this smarter over time. You won't be expected to build automation from day one — but we do want someone who is hungry to turn manual, repetitive work into AI-assisted workflows, with Claude as your day-to-day partner for getting there. The r