Customer Support Representative

Description Who We're Looking For - The Dream Maker We’re looking for a Customer Support Representative to help our B2B clients get the most out of Chargeflow through clear communication, practical guidance, and reliable problem-solving. This role combines live customer support with investigation and cross-functional collaboration. You’ll handle inquiries across billing, technical, administrative, and chargeback-related topics, guiding customers through challenges and taking ownership of their resolution. You’ll be a trusted point of contact for businesses using Chargeflow to manage disputes and protect their revenue. This is a role for someone who can turn complex questions into clear next steps, manage competing priorities, and make every interaction helpful and reassuring. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The impact you’ll have Help