Customer Success Manager (Enterprise)

We’re looking for our next Channel Champion to join the team as our Customer Success Manager! About Channelscaler Channelscaler is transforming how companies scale through their partners. Our AI-powered platform automates and simplifies partner engagement — from onboarding and incentives to performance tracking — helping vendors and partners grow faster together. With one unified system, companies manage their entire partner lifecycle with ease and clarity. We’re building a category-defining company rooted in expertise, empathy, and innovation — and we’re just getting started. About the Role We’re hiring a Customer Success Manager (Enterprise) to own a portfolio of strategic customers and drive business outcomes, retention, and growth. You’ll work cross-functionally with Implementation, Support, Product, and Sales — but you are accountable for outcomes. We’ve designed our post-sales model to maximize impact: Implementation Team → owns onboarding and deployment Support → owns reactive issue resolution Product & Engineering → own roadmap and prioritization Customer Success → owns outcomes, adoption, and commercial growth Your role is to own what success looks like for the customer — and ensure it happens Key Responsibilities Customer Outcomes & Value Realization Define and execute success plans tied to each customer’s business goals and partner strategy Drive adoption of key workflows that produce measurable ROI (e.g., deal reg, incentives, partner engagement) Hold cust