FHA Mortgage Customer Service Representative

Who we are: At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community. Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations. Position Summary: We are building a team of customer service representatives for a federal contact center that answers questions about FHA-insured home loans. The people who contact the center are homebuyers, homeowners, lenders, real estate agents, appraisers and housing counselors. They reach us by phone, email, chat, text and the web. You will answer their questions using a knowledge base and a Salesforce case system. You will resolve most contacts on the first call, and you will pass the complex ones to federal housing specialists with complete notes. These positions depend on the award of a federal contract. You will do well in this role if you have explained loans to borrowers and enjoyed that part of the job. You are patient on the phone, careful with details and comfortable following a procedure exactly. You also like a s