Sales Operations Analyst

Overview About Certara Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical, and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies. Certara is seeking a Sales Operations Analyst to support software renewals, customer account administration, and commercial operations. This position combines software renewal management with sales operations and business analysis, with primary responsibility for managing renewal activity and maintaining accurate commercial information. Responsibilities Manage assigned software renewals from initial notification through completion, including monitoring expiration dates, communicating with customers, preparing quotations, tracking documentation, and following up on outstanding items. • Maintain professional customer relationships by addressing questions regarding subscription terms, licensing, pricing, account information, and renewal documentation. Identify changes in customer requirements and communicate relevant information internally. • Coordinate with Sales, Account Executives, Customer Success,