Customer Success Manager

About Centerbase At Centerbase , we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals. We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase , we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve. Everything we do is guided by four core values: Customer Centric Stronger Together Be the Difference Relentless Improvement These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success. About this Role As a Customer Success Manager (CSM) at Centerbase , you will serve as the trusted advisor and primary point of contact for a portfolio of customers. The CSM is responsible for the post-sales relationship with the goal of creating Customers for Life. Your success will be measured by customer health, retention rates, product adoption, customer advocacy (including referrals), and revenue growth (upsell