Quality Program Development Manager

Position Purpose: Functions as a program development manager in collaboration with Quality, Health Services and Operations business owners or cross-functional work groups in the development and implementation of efficient and effective standards, policy and procedures, work flows, and decision support systems to support ongoing improvements of clinical and administrative operations. Oversees the creation and implementation of programs relevant to the organization's strategic initiatives involving Health Services, clinical and operational quality administration. Designs and facilitates the development of various programs/systems, work flows, and integration efforts in alignment with Corporate, market, contractual, regulatory and quality requirements. Acts as the content and technical subject matter expert to the operation managers and directors for key project initiatives including the development of detailed work plans, facilitating route cause analysis, identifying and socializing process enhancements, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress. Leads state required Performance Improvement Projects (PIP) including topic selection, root cause analysis, implementation, and final submission. Conducts needs assessments and identification to ensure the program teams and other external stakeholders receive information in a timely manner. Partners with leaders and members of the Quality Analytics and Improvement Teams and determines d