Private Access Engineer II

Position Purpose: This role supports the operation, growth, and continued improvement of the organization’s private access services. The engineer will troubleshoot access and connectivity issues, support application onboarding and operational work, maintain technical documentation, collaborate with internal teams and vendors, and contribute ideas that improve service reliability, supportability, and customer experience. Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT. Provides engineering and operational support for Zscaler Private Access (ZPA), including application onboarding, lifecycle management, troubleshooting, and service improvements. Proactively identifies opportunities to improve processes, documentation, operational efficiency, and service reliability rather than waiting for improvement efforts to be assigned. Works with application owners, infrastructure teams, and vendors to design and implement secure private access solutions for enterprise applications. Troubleshoots complex application-access issues involving authentication, application connectivity, DNS, network routing, and policy enforcement. Configures and supports private access technologies, including application segments, access policies, connector groups, identity in