Manager, Community Relations & Outreach

Position Purpose: Develop all member outreach and education programs including coordination of the cultural competency plan, member/provider council plan, and all associated member materials. Key Details : Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Residence in or near the Lubbock area preferred due to the geographic coverage of the team. Ability to travel throughout assigned Texas service areas, including occasional evening or weekend community events is necessary. Knowledge of Texas Medicaid populations and product lines, including STAR, CHIP, STAR+PLUS, and STAR Kids highly preferred. Experience using data and reporting tools to identify community needs, prioritize resources, evaluate outreach effectiveness, and improve operational efficiency highly preferred. Manage the day to day work function of the Community Relations & Outreach department Oversee implementation and evaluation of the plan’s communication program while promoting the company and each of its product lines Design, revise, and review of all health-related materials distributed to members while ensuring appropriateness of content, readability and translations as needed Develop and implement statewide initiatives including outreach events, healthcare education, and incentive pr