Lead Quality Program Strategist

Position Purpose: Identifies quality performance trends, develops key strategic improvement programs and initiatives, and ensures those programs and initiatives are implemented to impact quality rating system performance. This is a remote opportunity on the Medicare Quality team. The role also serves as a key partner to Product teams, helping ensure quality and Stars requirements are incorporated into product strategy, benefit design, member engagement solutions, and operational enhancements that improve both member experience and quality outcomes Medicare Stars experience is highly preferred. Identifies trends within quality data utilizing product scorecards, provider scorecards, and enterprise dashboards to strategically develop programs and initiatives in response to those trends to drive improvement. Programs and initiatives are quality driven but could impact departments across the enterprise. Assists stakeholders to determine the root cause of their business issues and recommend solutions to resolve. Ensures implementation of strategic programs and initiatives alongside key stakeholders to drive improvement in quality rating systems and business value. Performs other duties as assigned. Education/Experience: Bachelor’s degree in Nursing, Public Health, Health Administration, Business Administration, related field, or equivalent experience. 5+ years of experience in healthcare quality, including STARS, QRS, and HPRS License/Certification: Lean Six Sigma or CPHQ preferred