Account Manager

Position Purpose: Manage and maintain assigned account and client relationships and service responsibilities, including implementations, relationship building, monitoring contract compliance, and ensuring performance guarantees and general customer service to all accounts. Key Details: For this role, we are seeking candidates who reside in the Eastern Standard Time Zone or Central Standard Time Zone Manage and maintain assigned account and client relationships and service responsibilities Assist in the project management of all contract implementations and in the establishment of strong account relationships while ensuring a smooth transition of services for members Provide training to clients on the use and function of the products and services Coordinate the design, development and rollout of product enhancements and related projects as requested by clients Complete regularly scheduled site visits, conference calls and vendor delegation meetings with all accounts Act as liaison between all contracts and company operating departments on Account Management issues Coordinate with the Quality Improvement department the tracking of all account related complaints/concerns and ensure timely follow-up, including resolution with all appropriate operations and/or corporate staff Work with staff to resolve problems or complaints identified by accounts and manage account issues to closure Assist the Director of Quality and Compliance & CEO in the development and completion of Accou