Customer Service Representative

We believe in the power and joy of learning At Cengage Group , our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. Purpose: The Customer Service Representative will work within our Customer Service Team covering all aspects of returns processing, order processing and customer enquiries. To provide a prompt, efficient, reliable and accurate service in a courteous manner via various channels, face to face, over the phone, or via emails and letters, using Microsoft office software and other internal Cengage systems to perform tasks within agreed service levels whilst working alone or as part of a larger group. Learning all aspects to allow cover and support across the small team. Key Responsibilities: Training will be provided to become acquainted with Cengage products and the different formats and delivery of both printed and digital products, which will enable effective customer service support and assistance in handling customer enquiries and processing orders and transactions: To assist in the preparation of a