Analyst, Customer Solutions & Support

Our team members are at the heart of everything we do. At Cencora , we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Primary Duties and Responsibilities: Resolves customer inquiries, requests, and account-related issues using approved procedures and knowledge resources. Reviews customer requests and supporting documentation for completeness, and records case details, actions taken, and resolution outcomes in designated systems to maintain accurate, audit-ready records. Monitors assigned work queues, tickets, and transaction volumes, and executes production tasks on schedule to meet service and quality standards. Coordinates follow-up with internal teams, serves as liaison between Operations and Development on systems design, modifications, and troubleshooting, and escalates non-standard issues through defined paths. Partners with Product, Operations, and Development teams to align support activities with customer experience objectives. Serves as a subject matter expert (SME) for Product and Customer Success on backend processes and Cencora Benefits eServices capabilities. Develops and manages customer monitoring plans to establish baseline trends and action plans for variances. Identifies recurring issues