Customer Support Agent

As a Customer Support Agent, you'll play a crucial role in providing high-quality customer service and assistance to the users of our B2B AI-powered supply chain platform. You'll serve as the primary point of contact for users, diagnosing and resolving issues, maintaining SLAs, and ensuring an outstanding experience across our customer base. Location: 100% Remote (Philippines-based) Schedule: Full-time, 40 hours/week, UK business hours (GMT) Role Type: Independent Contractor Rate: Approximately Php400 - Php465/hour (depending on experience) The company: You'll be working with an innovative UK-based tech startup whose AI-powered supply chain management software creates outcome-driven and smarter supply chains. The platform pulls complex data and leverages AI to monitor changes, test solutions, and respond to disruption in real time for mature and high-growth businesses. What you'll do: This is a high-impact, customer-facing role where you will manage inbound queries, diagnose technical issues, and escalate complex problems to second-line support. In short, you'll be the operational front line for customer success, ensuring support tickets are handled swiftly while proactively contributing to reporting, QA software testing, and platform improvements. Customer Support & Ticket Management Respond promptly and professionally to user queries via email, chat, or phone, ensuring a consistently high level of customer satisfaction. Diagnose and resolve technical issues swiftly and