Database Support Engineer (US East)

About PhoenixAI PhoenixAI is the Agentic AI Database, purpose-built to give autonomous AI agents sub-second access to live enterprise data at massive scale. The platform unifies real-time and at-rest data in a single AI-native engine, combining the speed and concurrency that agentic workloads demand with the governance and deployment flexibility enterprises require to put AI into production. Formerly known as CelerData , PhoenixAI is headquartered in Menlo Park, California. Learn more at phoenixdata.ai Job Overview We are seeking a talented Database Support Engineer to join our team and play a pivotal role in the sales cycle for our Agentic Database. You will be working on the post-sales side — driving onboarding, deployment, adoption, and long-term customer success. This customer-facing role requires a blend of deep technical expertise, strong communication skills, and a passion for solving complex data challenges throughout the customer journey. Location: US East (Remote) Employment type: Full-time Reports to: Head of Database Support Engineering Key Responsibilities As a Database Support Engineer, you'll be the ongoing technical point of contact for customers, ensuring they realize sustained value from PhoenixAI's Agentic Database, while flexibly supporting the sales team as presales needs arise. Your responsibilities include: Onboarding & Deployment: Guide new customers through implementation and deployment, ensuring solutions architectured during the sales cycle are