IT Help Desk Support

ABOUT US: CEF Solutions Inc . is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. This is a staff augmentation role. You will be directly employed by CEF Philippines Solutions Inc. and assigned to a client engagement to support the client's business operations. You will work closely with the client's team as part of your assignment; however, CEF Philippines Solutions Inc. will remain your employer and will be responsible for your payroll, benefits, and other employment-related matters. Company website: JOB DESCRIPTION: The role is responsible for delivering timely and effective technical assistance by diagnosing, troubleshooting, and resolving common IT issues while ensuring a positive end-user support experience. Responsibilities include, but are not limited to: Responding to IT support tickets and user inquiries. Troubleshooting basic hardware, software, system access, network, and connectivity issues. Assisting users with password resets, account access, email, VPN, printers, and other common IT issues. Providin