Sales Operations Supervisor

Job Description The purpose of the Sales Operations Supervisor (SOS) is to provide operational management and drive profitable revenue growth for regional sales district(s). SOS is responsible for navigating operational processes, driving efficiency, and strategizing with sales leaders to build partner and customer relationships. They serve as a liaison and escalation path for Backoffice departments. What you will do Requires advanced skills and expertise in a range of processes, procedures, and systems. Develop trusted partnerships with sales manager(s) to provide operational management. Understand how related teams coordinate their efforts and resources to achieve objectives. Builds collaborative relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.). Evaluate and communicate unusual and/or complex content in a clear manner. Strategize with sales managers to build partner and customer relationships that generate business opportunities. Align with strategic OEM (Original Equipment Manufacturer) partners to organize sales enablement activities that drive growth and profitability for solutions and services. Assess and determine the impact of negative gross margin, freight/price adjustment(s), and RMAs (Return Merchandise Authorization) to make informed decisions that balance profitability and customer satisfaction, in accordance with sales leadership guidance. Gather and analyze data to ident