Manager (IT Service Management)

About The Client Our client is global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients. About the Team Our industry team is rapidly expanding with many new opportunities and projects from banking and finance. As our consultants are highly sought after by many within the sector, this has increased our reputation and brand ranking Responsibilities: Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization. Assisting execution of improvement actions to realize sufficient IT Service Management (ITSM) capabilities in the IT department. Collaboratively work with team members to execute improvement actions. Analyze workload of each project and task Adjust master schedule of each project Draft IT Service Management (ITSM) guidelines for IT department Draft template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc) Draft project status reports for IT Service Management (ITSM) enhancement Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.) Requirements: Bachelors degree and above 10-15 years of work experience Experience in consulting At least 3 year of IT Service Management