Senior Customer Success Manager

Job Description We are looking for a Senior CS Manager reporting to the Head of Operations to help facilitate the smooth day-to-day running of the client facing side of the business. This role can be remote, based anywhere in the EU or UK, with regular travel to our office at “The Needle” building in central Sofia, with a requirement for international travel. It can also be an office-based position in Sofia, Bulgaria. Cashwave is expanding rapidly, and full training and support will be given to develop your career within the company. Fluency in English is essential. Main tasks: Account Management Responsible for the day-to-day management of Cashwave ’s Tier 1 client accounts, ensuring high levels of customer satisfaction Lead the growth strategy for existing accounts while growing and building strong, long-lasting relationships with high level executives and decision makers Lead the negotiation, creation and renewal of customer contracts Upsell, cross sell and renew accounts for top customers ensuring a growth mindset Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary Map and understand the organisational structure of the customer company, ensuring that we maintain strategic partnerships across all areas of the customer, in order to maximise our “deep roots” within each account Become a strategic partner to all customers you directly and indirectly manage Be an expert in our company messaging and be able to have senior lev