SA51P3 Customer Success Manager

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 119 years, has helped innovators mine, assess and apply that information to keep enterprises thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide. CAS is currently seeking a Customer Success Manager on our Sales team. This position is remote and can be located anywhere in the United States. Position Summary The Customer Success Manager (CSM) is accountable for profitable achievement of sales objectives for Academic accounts in an assigned territory by identifying opportunities to grow, retain, cross-sell, and penetrate the customer utilizing the product portfolio and services. Identifies new customer opportunities, tracks selling activities, and manages contact information for sales prospects. Delivers sales presentations and partners with technical specialists in the field for the purpose of customer onboarding and consultative selling activity. Ensures that organizational products meet client needs. The Customer Success function serves the Academic community by delivering consistently high-quality customer experience, ensuring that Academic customers receive value from CA