Field Service Representative I

Job Summary: The Field Service Representative I (FSR I) position delivers outstanding field service to customers, supporting sales efforts by servicing, promoting, demonstrating, and training on various roofing systems, products, and accessories. This role ensures quality installations of Carlisle Construction Materials (CCM) products within a designated region or customer base. This job typically operates Monday – Friday, with occasional weekend work and travel. Duties and Responsibilities: Schedule and conduct inspections of completed roof installations (48 hours in advance). Inspect membrane, insulation, and flashing, document and complete necessary CCM reports. The inspection includes time allocated for contractor assistance, such as FSR support for minor repairs, to ensure project closure and approval. Conduct Job Site Visits (JSVs) to oversee roofing system installations, schedule visits, and provide hands-on assistance. Utilize in-depth knowledge of specifications and roofing systems to communicate technical details effectively. Identify installation errors, recommend corrective measures to meet project specifications and warranty requirements, and ensure proper documentation through CCM reports. Complete and submit forms, letters, and reports using current electronic methods, including standard CCM forms. This requires the ability to draft letters to roofers, building owners, architects, and consultants, outlining necessary corrective measures to meet project specific