Pharmacy Patient Advocate (2026-8064)

The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Responsibilities Review and process patients’ enrollment forms to the Patient Assistance Program (PAP) Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks. Notify patients and health-care providers of approvals, denials, and any next steps needed to continue the enrollment process Schedule treatments to be sent to the patient or patient’s health-care provider Support inbound and outbound phone lines for the PAP program Communicate daily with patient/authorized representative on eligibility based on PAP criteria and health-care providers to manage expectations. Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program. Prioritize workload to ensure patients’ enrollments are processed within specified time-frame Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician’s office staff. Respond to program inquiries from patients, authorized representatives, health-care providers, patient advocates and caregivers. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operati