Market Quality Improvement Specialist II

Job Summary: The Market Quality Improvement Specialist II collaborates with department manager and other leadership to evaluate opportunity for HEDIS data and process improvement in new or existing projects with focus on measurable benefits. Essential Functions: Conducts business process and gap analysis to diagnose process improvement opportunities and to develop re-usable solutions using principles of process excellence and related tools Directly responsible for improvement work teams, to include: working with management to identify the appropriate team members, coordination and facilitation of team meetings and management of improvement work team projects Collaborates with management team to support necessary documentation of QIPs and PIPs and other quality activities Trains, educates and deploys improvement tools, methods and processes throughout the departments assigned Analyzes work processes using improvement tools and methodology to identify improvement opportunities Works with management and the improvement team to establish and implement effective measurement and data collection methods Reviews and measures progress with management and work team and takes appropriate action Explores best practices across various industries to bring to the work team Develops, evaluates and implements survey tools Analyzes data from survey sources in order to provide input into improvement initiatives Coordinates and participates in quality improvement committee meetings; develops age