Manager, Application Production Support

Job Summary: The Manager, Application Production Support is responsible for managing the support, maintenance, and performance of business-critical applications and production environments supporting ESH operations. Leads application support staff and support processes, including incident management, problem resolution, production monitoring, service performance, and continuous improvement initiatives. Partners with technical and business stakeholders to ensure application reliability, operational effectiveness, regulatory compliance, and a positive end-user experience. Essential Functions: Lead application production support operations to ensure application stability, availability, and performance. Manage and develop application support staff. Oversee production incident resolution and problem management activities. Monitor service performance and drive continuous improvement initiatives. Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness. Ensure compliance with organizational, security, regulatory, and IT service management requirements. Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership. Perform any other job related duties as requested. Education and Experience: Bachelor's degree in Computer Science, Information Technology, or related field required Equivalent years of relevant work experience may be accepted in lieu of required