Enterprise Quality Vendor Liaison

Job Summary: The Enterprise Quality Vendor Liaison is responsible for supporting the oversight of the day-to-day operational activities for the Enterprise Quality Vendor programs. In addition, act as a liaison between Quality vendors and CareSource departments, including Compliance. Essential Functions: Manage day-to-day oversight of vendor programs. Track vendor deliverables, action items and SLAs, problem management, trouble shoot & root cause analysis. Monitor and analyze vendor calls & vendor complaints to identify patterns and drive improvements. Manage large vendor data sets and develop data visualization Research new vendor opportunities and provide analysis and/or recommendations to management. Establish and maintain collaborative working relationships with the CareSource Corporate Compliance Department and other CareSource departments as needed. Ensure timely and accurate compliance with all state and federal contract requirements, inquiries, review, and submission deadlines, and required reporting Support new and existing business development opportunities Coordinate department participation in federal and state contract and regulatory audits and site visits Ensure department policies and procedures are accurate and translate into actionable business decisions Recognize inconsistencies and gaps in complex business processes Identify strategies and processes to improve vendor performance Create reports and data-driven presentations Perform any other job dutie