Digital Product Designer III

Job Summary: The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes. They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations. Essential Functions: Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization. Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements. Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development. Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities. Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations. Communicate research findings, design rationale, risks, opportunities, and recommendations to stakehold