Manager, Digital Experience & Web Operations

What Digital Marketing & Ecommerce contributes to Cardinal Health Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services. Digital Marketing & Ecommerce is responsible for developing and driving digital marketing campaigns and strategies that meet and/or exceed business objectives and provide additional insight about our customers across all digital channels. Job Summary As the day-to-day business owner of our website and customer portals, this role is responsible for delivering intuitive, customer-centric experiences that enable customers to find information, manage orders, track status, and complete key self-service activities online. Partnering across Product, Marketing, Operations, UX, Analytics, and Technology teams, the Manager will leverage content strategy, SEO/AEO, analytics, and customer insights to continuously improve digital experiences and business outcomes. This role is accountable for increasing digital adoption, reducing customer friction and service contacts, and ensuring customers can successfully achieve their goals online. Responsibilities Manage website content, navigation, information architecture, and site structure to ensure an intuitive, accurate, and customer-centric experience. Proactively identify and implement opportunities to improve website content, custo