Advisor, Collections (Business to Business)

What Collections contributes to Cardinal Health Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners. Responsibilities Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health . Respond to inbound requests from offshore teams in a timely and professional manner. Respond to concerns raised by Cardinal stakeholders in a timely and professional manner. Initiate, execute, and track appropriate escalation procedures. Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements. Monitor the progress of offshore-implemented solutions to ensure root causes are resolved. Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads. Prepare training materials and conduct training sessions as needed. Assist with onboarding and sys