CUSTOMER SUCCESS | ALPES ONE

At Carbel Auto Group, our mission is to innovate to simplify the automotive experience and fulfill our customers' dreams. We are a team passionate about people and results, recognized as one of the Best Companies to Work For for five consecutive years by Great Place to Work. With over 1,700 employees distributed across more than 30 units, we offer a wide range of products and services, from the sale of new and pre-owned vehicles to technical assistance, vehicle rentals, fleet outsourcing, subscription cars, insurance, and performance technology. Our commitment to excellence has allowed us to win the trust of thousands of families over the years. 🚀 Portfolio management containing clients that are dealerships and automotive groups; Data intelligence: monitor and act preventively with success plans to minimize churn; Upsell: identify and close upsell opportunities in a proactive and consultative manner; Operational excellence: maintain discipline and contribute to improvements in our tools and routines; Conduct detailed briefings for the production team with demands received through alignment meetings with clients; Monitor Alpes solutions and achieved results to identify points for improvement and proper functioning of these products/services; Manage and review internal deliverables to ensure project completion within the deadline and expected result; Prepare report