Technical Support Agent (Tier 2)

Who we are Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform. Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine. Why this job is exciting The role: We are seeking a highly experienced and motivated T2 Technical Support Agent to join our global support organization. Located in the APAC region (or working APAC business hours), you will be part of a growing team that serves as an around-the-clock technical bridge for key enterprise clients in Latin America and Europe. You will handle complex technical escalations that extend beyond Tier 1 support, ranging from backend API troubleshooting and model behavior diagnostics to SSO/auth configurations and integration debugging. Because o