Lead Renewal Specialist

Location: Remote, US. Candidate must work and reside in US. Ideal candidate will reside within the assigned territory/time zone. Job Overview: The Lead Renewal Specialist serves as the team lead for Lexia's Renewal Specialists supporting the end-to-end renewal process for our preK–12 schools and districts literacy curriculum software. This role carries its own book of renewal business while mentoring, training, and guiding a select group of Renewal Specialists in their day-to-day work. The Lead Renewal Specialist helps protect recurring revenue, strengthens the consistency and quality of the renewal process across the team, and partners with Sales leadership on renewal strategy. Success will be measured by individual and team renewal attainment, forecasting accuracy, and the ramp and performance of the Renewal Specialists they support. Job Responsibilities: Team Leadership Serve as the day-to-day supervise and mentor for a select group of Renewal Specialists, helping guide priorities, account strategy, and execution of the renewal cycle Assist in onboarding new Renewal Specialists and in the ongoing training of the team on renewal process, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge Act as the first point of escalation for complex renewals, pricing questions, and contract issues, and bring unresolved items to the Director, SaaS/New Curriculum Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach Renewal