Director, Revenue Operations

Calabrio is now Verint! At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. About the Role: Americas field operations is how the region plans, sells, and forecasts. This leader owns that function end to end and serves as the operational right hand to the Americas CRO, with responsibility for territory and quota execution, sales operations, order operations and partner operations across the region. This is a hands-on leadership role with significant scope. The Americas business is in the process of consolidating onto a unified CRM platform and this role owns much of the operational cleanup and process rebuild that follows, while the region carries its largest target to date. The right person is energized by building something rather than maintaining it. Key Responsibilities Forecast discipline. Pipeline hygiene, forecast accuracy, and the weekly cadence behind both. Territory and quota execution. Design, assignment, coverage modeling, and in-year adjustments