CRM & Process Automation Engineer (Zoho)

Business Evasion, a specialized player in the B2B sector, is looking for a CRM & Process Automation Engineer (Zoho) passionate about process management and automation. You will be responsible for structuring, configuring, and optimizing Zoho for Business Evasion and its clients, while training internal and external teams to ensure complete autonomy in using Zoho tools. Main Responsibilities: Configure and optimize the Zoho ecosystem to improve internal and client processes. Automate business workflows to enhance productivity and communication. Train internal teams and clients to ensure their autonomy with Zoho. Create educational resources tailored to users (guides, videos, documented processes). Provide support and monitoring for teams and clients for seamless integration. Profile Experience and Education: Background in project management, IT, or information systems administration. Proven experience in advanced usage and customization of Zoho. Experience in training and support, ideally with teams or executives. Experience in business process optimization and automation. Technical Skills: Advanced proficiency in Zoho tools (Zoho CRM, Zoho Books, Zoho Projects, etc.). Experience in user training and support. Excellent ability to simplify and structure information. A plus: etc.