Enterprise Client Success Manager

We exist to create positive change for people and the planet. Join us and make a difference too! Enterprise Client Success Manager Location: Remote - US or EMEA About the role We are looking for an Enterprise Client Success Manager to join BSI 's Global Key Accounts team. This role is focused on building strong, long-term relationships with enterprise clients, ensuring they receive exceptional service, achieve their business objectives, and maximize the value of BSI 's solutions. As an Enterprise Client Success Manager, you will partner closely with Global Account Directors and internal teams to support strategic client relationships, oversee the client experience, and identify opportunities to improve service delivery and drive long-term growth. This is an opportunity for someone who thrives on building meaningful partnerships, solving complex challenges, and creating positive client experiences across a global business environment. Key Responsibilities Build and maintain strong relationships with enterprise clients, serving as a trusted advisor and primary point of contact following the sale. Partner with Global Account Directors and internal teams to ensure client objectives are understood and supported. Develop and execute client success plans aligned with client priorities and business goals. Support client onboarding and training to ensure effective adoption of BSI 's services and solutions. Proactively identify and resolve client challenges, coordinating with internal