Travel Claims Examiner and Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Travel Claims Examiner and Customer Service Representative to join our growing team! We are looking for a Travel Claims Examiner and Customer Service Representative to join our team. In this role, you will be responsible for reviewing and analyzing claims to ensure they are processed accurately and in accordance with policy provisions. You will handle moderate to complex claim issues, ensuring that all necessary documentation is obtained, and claims are either approved or denied based on established guidelines. How You Will Contribute: Analyze and research claim issues of moderate to complex difficulty. Ability to comprehend complicated workflows, policy certificates, and policy provisions. Review and apply policy provisions in processing of claims received. Request and obtain necessary documents for claim processing/consideration, including scheduling follow-ups for documentation. Release of accurate benefit payments in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements. Proper documentation of required information in claim system, including follow up information. Receive inbound calls within assigned queues and/or as an overflow for the CSR team. Skills & Experience to be Successful: High School Diploma or equivalent. Ability to function independently within e