Portal Specialist

Our Company Amerita Overview The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Amerita’s intake workflow. This role ensures referral information is captured, entered, and communicated efficiently to downstream teams, ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita, improving communication, referral accuracy, and overall service levels across markets. Schedule:Monday - Friday 8:00 am - 5:00 pm CST We Offer: • Competitive Pay • Health, Dental, Vision & Life Insurance • Company-Paid Short & Long-Term Disability • Flexible Schedules & Paid Time Off• Tuition Reimbursement • Employee Discount Program & DailyPay• 401k • Pet Insurance Responsibilities Retrieves, reviews, and processes new referrals from assigned hospital portals in a timely manner Monitors multiple portals concurrently to minimize missed or delayed referrals Creates initial (“skeleton”) patient charts within CPR+ to facilitate quick downstream processing Communicates within hospital and case-management portals as needed (market-dependent) Relays benefit investigation outcomes, authorization status, and estimated delivery timelines to referral sources Collaborates with internal teams including Intake, BI, Authorization, Pharmacy, and Nursing as needed Supports standardized turnaround tim