Care Support Representative

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders. We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills. We are looking for a Care Support Representative to help support daily interactions with providers or partners who refer patients to Brightside. Including telephone and email inquiries. Work directly with providers or partners to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming inquiries are addressed in an accurate and efficient manner. What you’ll be doing as Care Support Representative: Cover phone, email, and chat support. (Please note: This role requires approximately four hours per day dedicated to handling inbound phone calls) Escalate and/or triage issues as needed D