Senior Director, Strategic Client Relations

Primary Purpose: As the Senior Director, Strategic Client Relations, you serve as the senior relationship leader for a portfolio of the organization's largest and most strategically important employer-sponsored clients and consultant partners, with a dedicated focus on the law firm market. Responsible for driving long-term client value, retention, revenue growth, and strategic partnership expansion, this role develops multi-year account strategies, advises senior client stakeholders, and leads complex renewal, growth, and competitive retention efforts. Through consultative leadership, business insight, and data-driven planning, the Senior Director aligns Bright Horizons solutions with client workforce priorities and business objectives to strengthen partnerships and accelerate sustainable growth. In addition, this role serves as the internal strategic leader for the law firm vertical, developing market strategies, thought leadership initiatives, and programs that enhance Bright Horizons ' position as a valued partner to law firms nationwide. This is a remote position available in the United States. Only candidates located in the New York Metro area will be considered. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture th