French Bilingual: Content Processing Specialist (Customer Service/Content Modera

Summary of the Role Monitoring the social media properties of the Company's clients as assigned by the Company, which includes reviewing and processing the content and data on those properties (including moderating, classifying, responding to and engaging with comments, messages and other content) in accordance with the Company's guidelines for the assigned properties, through the application developed by the Company and any other tools designated by the Company, and escalating (i.e. informing) the Company's designated contact of possible social media crises on the clients' social media properties. Your responsibilities include: Responding to public comments with strong judgment, context awareness, and the right brand tone Managing direct messages (DMs) and private support conversations end-to-end Using a CRM to review customer history, track cases, and document outcomes clearly Supporting common customer service needs including: Account and login support Subscription, billing, refunds, and cancellations Retention-style conversations (when appropriate) Access, download, install, or “it’s not working” troubleshooting Providing basic product guidance and technical triage, escalating when needed Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending Following established escalation paths for high-risk issues, sensitive topics, and VIP situations Contributing to consistent quality across shifts (tone, accur