Technology Support Engineer

Minimum Requirements: Microsoft Windows O\S course and exams Base certification N+, A+ Apple Certified Support Professional (ACSP) beneficial System Center Configuration Manager (SCCM) course and exam beneficial Microsoft applications O365 suite Fundamental course in AI - BOT solutions beneficial PowerShell course completion beneficial Fundamental Networking course (CCNA preferred) beneficial Fundamental call logging system course: Remedy (BMC) Visualization course (VMware, Hyper-V) beneficial Deepfreeze Fundamentals beneficial Mobile device testing solution, preferably Sauce labs Device course and certified: Dell Cloud course and certified, Microsoft Azure Fundamentals beneficial Troubleshooting course, preferably Kepner-Tregoe beneficial Skills, Requirements Abilities, Knowledge : Provide Constant Outstanding Customer Service Makes clients and their needs a primary focus of one's actions and attention, while developing / maintaining productive client relationships. Actively seeks to understand client circumstances, problems, expectations and needs, while resolving problems quickly. Monitor and answer technical questions addressed to the security team Engaging customers and stakeholders at leadership levels Show Initiative / Innovation Has a long-term focus and does not wait until having to respond to a demand Takes an active involvement in problem resolution and, where necessary, works after hours to ensure that issues are resolved Problems and opportunities are anticipated