Bilingual Inbound Fraud Specialist (French and English)

Application Deadline: 11/24/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Customer Shared Services Language requirements for the role: Strong verbal and written languages skills in both French and English Schedule: Open Sunday to Saturday, 7AM to 11PM ET. Candidates must be available during operating hours Exigences linguistiques pour le poste : Excellentes compétences en communication orale et écrite en français et en anglais. Horaire : Ouvert du dimanche au samedi, de 7 h à 23 h (heure de l’Est). Les candidats doivent être disponibles pour travailler pendant les heures d'ouverture. The Bilingual Fraud Specialist, BMO Virtual Connect is accountable to take inbound calls from customers related to fraud. Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation. Provides input and develops recommendations for process and customer service improvements. Stays abreast of financial crimes risk trends, relevant regulations and compliance standa