Bilingual Account Specialist, LVAR

Application Deadline: 11/21/2026 Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO Job Family Group: Customer Shared Services Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are not limited to, coaching and training, quality audits, vendor management and credit collection disputes. Delivers exceptional customer service that builds trust through expertise, responsive service and support. Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager. Develops and maintains long-term, profitable relationships and expands share of wallet. Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts. Handles incoming calls in an informed, professional, and efficient manner. Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer. Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met. Integrates mark